Shipping & Delivery Policy
Last Updated: 19 October 2025
Welcome to Frookoon!
We’re committed to delivering your orders quickly, safely, and efficiently. This Shipping & Delivery Policy explains how we handle order dispatch, timelines, and delivery operations for purchases made through Frookoon’s website or mobile application.
All orders are shipped and delivered in 8 to 10 days with respective location .
prepared food items will be delivered within 1 to 2 hours in the respective address
1. Serviceable Areas
Frookoon currently delivers across select cities and towns in India, primarily covering tier-2 and tier-3 locations.
Delivery availability depends on your pin code. You can check serviceability during checkout.
We are continuously expanding our network to serve more locations.
2. Order Processing Time
Orders are typically processed and packed within 1–2 hours of confirmation during working hours.
Orders placed after business hours or during festivals/public holidays will be processed on the next working day.
Once the order is dispatched, you will receive an SMS or email with tracking or delivery details.
3. Delivery Time
Same-day or next-day delivery is available in most serviceable areas.
Delivery timelines may vary based on product type, stock availability, location, and order volume.
During high-demand periods (festivals, flash sales, or natural disruptions), deliveries may take longer than usual.
4. Delivery Charges
Delivery charges may apply based on order value, distance, or delivery slot selected.
Any applicable shipping fee will be clearly displayed during checkout before payment confirmation.
For certain promotional offers, delivery may be provided free of cost.
5. Delivery Confirmation
Our delivery partners will contact you upon arrival at your address.
Customers are requested to inspect the package before accepting the delivery.
If the package is damaged, tampered, or incorrect, you are advised to refuse delivery and inform our customer support team immediately.
6. Failed Delivery Attempts
If the customer is unavailable at the time of delivery, our delivery partner will attempt a second delivery or contact you to reschedule.
After two unsuccessful attempts, the order may be cancelled, and a refund (if applicable) will be processed as per our Refund & Cancellation Policy.
7. Tracking Orders
You can view your order status and delivery updates in the ‘My Orders’ section of the Frookoon app or website.
For additional help, you can contact our support team with your Order ID.
8. Delays and Exceptions
While we strive for timely delivery, unforeseen delays can occur due to:
Weather conditions
High order volume
Public holidays or lockdowns
Operational or logistical constraints
Frookoon will notify customers in case of significant delays and ensure appropriate resolution.
9. Contact Information
For questions or delivery-related assistance, please reach out to us at:
Frookoon Private Limited
📧 Email: support@frookoon.in
📞 Helpline: 8700243017
📍 Address: House No. 77, Ward No. 4, Near Awchit Baba Temple, Wardha, Maharashtra, India – 442001