Who we are
Welcome to Frookoon Private Limited (“Frookoon,” “we,” “our,” or “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (https://frookoon.in), mobile application, or use our services.
1. Information We Collect
We collect the following types of information:
a) Information You Provide
Name, email address, phone number, and delivery address when you create an account or place an order.
Payment details such as credit/debit card information or UPI details (processed securely by payment gateways).
Reviews, ratings, and feedback submitted by you.
Contact details if you reach out to our customer support team.
b) Information Collected Automatically
Device and browser details when you visit our website/app.
IP address, location data, and browsing behavior.
Cookies and similar tracking technologies for better user experience.
2. How We Use Your Information
We use your information for the following purposes:
To process and fulfill orders, including delivery.
To improve user experience, enhance security, and prevent fraud.
To send transactional updates, promotional offers, and personalized recommendations.
To comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell your personal data. However, we may share your information with:
Service Providers: Delivery partners, payment processors, customer support providers, and IT infrastructure vendors.
Business Partners: Retailers and merchants fulfilling your orders.
Legal Authorities: If required by law for compliance, fraud prevention, or safety concerns.
4. Data Security
We implement industry-standard security measures to protect your data. While we strive to safeguard your information, no method of transmission over the internet is 100% secure. We recommend you maintain strong passwords and do not share credentials.
5. Your Choices and Rights
You can update, correct, or delete your personal data via your account settings.
You can opt out of marketing communications at any time.
You can request access to your data or raise concerns by contacting our support team.
6. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.
7. Cookies and Tracking Technologies
We use cookies to enhance functionality, analyze trends, and personalize content. You can manage cookie preferences via browser settings.
8. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect data from minors.
9. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised date.
10. Contact Us
If you have questions regarding this policy, reach out to us at:
Frookoon Private Limited
Email: support@frookoon.in
Website: https://frookoon.in